Privacy Statement

Laundrette Maids

Last updated: 1 June 2026

At Laundrette Maids, we take your privacy seriously. This Privacy Statement explains how we collect, use, store, share, and protect your personal information when you use our website, booking system, collection and delivery services, in-store services, customer support, commercial laundry services, industrial laundry services, linen and uniform services, and any other services we provide.

In simple terms, we use your information to manage bookings, collect and deliver laundry, process payments, contact you about orders, provide customer support, manage business accounts, and meet our legal obligations.

This Privacy Statement also explains your rights under UK data protection law and how you can contact us if you have any questions about how your personal information is handled.

For the purposes of this Privacy Statement:

Laundrette Maids, we, our, or us refers to Laundrette Maids Ltd and, where relevant, LM Services Group Ltd.

Laundrette Maids Services means our laundry, wash-dry-fold, ironing, garment care, wet cleaning, collection and delivery, commercial laundry, industrial laundry, linen and uniform hire, business account services, website, booking system, customer support, and related services.

Website means www.laundrettemaids.co.uk or www.laundrettemaids.com and any related online booking pages, service pages, forms, or customer portals used by Laundrette Maids.

User, customer, or you means any person using our services, visiting our website, placing an order, creating an account, contacting us, or acting on behalf of a business, commercial, industrial, or organisation customer.

Some services may involve third-party systems, including our booking system, payment providers, communication tools, website providers, and other trusted service providers.

 

1. Data controllers

This Privacy Statement applies to personal information processed by Laundrette Maids Ltd and/or LM Services Group Ltd.

Brand company:
Laundrette Maids Ltd
Company No: 15720854
Registered in England and Wales

Payment and transaction company:
LM Services Group Ltd
Company No: 17028041
Registered in England and Wales

Address: Unit 4 Business Park, Cemetery Road, Barnes Road, Bradford, BD8 9RY
Website: www.laundrettemaids.co.uk
Email: info@laundrettemaids.co.uk
Telephone: 0113 819 7839

Laundrette Maids Ltd is the customer-facing trading brand for our laundry, collection and delivery, garment care, commercial laundry, industrial laundry, linen and uniform services.

LM Services Group Ltd may handle payments, invoices, receipts, refunds, transactions, accounts, and related financial administration.

Depending on the service being provided, Laundrette Maids Ltd and/or LM Services Group Ltd may act as a data controller for your personal information.

 

2. Information and personal data we process

We only collect and process personal information where it is necessary, reasonable, and relevant to the services we provide.

The personal information we process can generally be divided into the following categories.

 

2.1 Customer account and contact information

When you create an account, place an order, request a quote, contact us, or use our services, we may collect:

• Full name
• Email address
• Telephone number
• Collection address
• Delivery address
• Billing address
• Account login details, where applicable
• Customer reference or order number
• Business name and contact details, where applicable
• Communication preferences

This information is usually necessary for us to provide our services to you.

 

2.2 Order and service information

When you place an order or use our laundry services, we may collect:

• Laundry order details
• Items submitted for cleaning
• Service type selected
• Collection and delivery times
• Collection and delivery notes
• Special instructions
• Order history
• Service preferences
• Customer notes
• Weight, item count, or bag size information
• Complaints, queries, or support requests
• Photographs or records relating to damaged, lost, stained, delayed, disputed, or missing items, where relevant

This helps us process your order correctly, provide customer support, manage complaints, and maintain service records.

 

2.3 Payment and transaction information

When you make a payment or receive an invoice, receipt, refund, or account statement, we may process:

• Payment status
• Transaction reference
• Order value
• Invoice details
• Receipt details
• Refund information
• Payment method type
• Billing information
• Account balance, where applicable

We do not normally store full card details ourselves. Card payments are usually processed securely by third-party payment providers.

 

2.4 Website, booking system, and technical information

When you visit our website or use our online booking system, we may collect technical and usage information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• How you interact with the website or booking system
• Account login activity
• Cookie preferences
• Local storage/session information
• General location information based on your IP address or booking postcode

This information helps us operate our website, manage bookings, improve customer experience, maintain security, and understand how our services are used.

 

2.5 Cookies, local storage, and similar technologies

Our website and booking system may use essential cookies, local storage, session storage, or similar technologies where needed to make the website and booking system work properly.

CleanCloud has advised that, by default, the website and booking tool do not store cookies. However, the booking system may store limited information, such as user/session IDs, in localStorage. LocalStorage is separate from cookies but may still be classed as a similar technology because it stores information on your device.

We may use essential cookies or similar technologies for:

• Website functionality
• Booking system functionality
• Account login/session management
• Security
• Remembering basic preferences
• Processing bookings and orders

At present, we do not use non-essential analytics, advertising, or remarketing cookies unless these are added to the website in the future.

If we introduce non-essential cookies or similar technologies in the future, such as Google Analytics, Facebook Pixel, TikTok Pixel, Google Ads, live chat tracking, or other marketing tools, we will update this Privacy Statement and, where required, ask for your consent.

You can manage cookies and similar technologies through your browser settings. Where a cookie banner or cookie preference tool is available on our website, you can also use this to manage your preferences.

 

2.6 Marketing and communication information

We may process information relating to:

• Marketing preferences
• Email communication preferences
• SMS communication preferences
• WhatsApp communication, where used
• Review requests
• Feedback and surveys
• Social media interactions
• Promotional offers you respond to
• Loyalty rewards, referral offers, or discounts, where applicable

You can opt out of marketing communications at any time.

 

2.7 Commercial, industrial, and business customer information

If you are a commercial, industrial, or business account customer, we may process:

• Company name
• Company address
• Main contact name
• Job title
• Email address
• Telephone number
• Invoice details
• Purchase order details
• Contract or account details
• Service requirements
• Collection and delivery schedules
• Business laundry volumes
• Order history
• Pricing group or account terms
• Business account notes

Where you provide personal information about your staff, employees, guests, tenants, residents, customers, or other individuals, you must ensure you have the right to provide that information to us.

 

 

2.8 CCTV and premises security information

If CCTV is used at our premises, it may record images of customers, visitors, staff, vehicles, and activity within or around our premises.

CCTV may be used for:

• Security
• Crime prevention
• Health and safety
• Staff and customer safety
• Investigating incidents
• Investigating complaints or disputes
• Protecting property and business assets
• Insurance or legal matters
• Responding to law enforcement requests

CCTV recordings will only be accessed where necessary and will not be kept for longer than required unless needed for an incident, investigation, insurance matter, legal claim, or law enforcement request.

 

3. How we collect your personal information

We may collect your personal information when you:

• Visit our website
• Use our online booking system
• Create an account
• Place an order
• Book a collection or delivery
• Use our app or customer portal, where available
• Visit our premises
• Contact us by phone, email, WhatsApp, social media, or web form
• Request a quote
• Open a commercial, industrial, or business account
• Make a payment
• Receive an invoice or receipt
• Leave a review
• Provide feedback
• Make a complaint
• Raise a support query
• Subscribe to marketing or promotional updates

We may also receive personal information from trusted service providers that support our business, such as our booking system provider, payment provider, website provider, delivery/driver systems, marketing tools, communication platforms, or customer support tools.

 

4. The purposes and lawful grounds for processing

We use your personal information only where we have a lawful basis to do so.

We may rely on one or more of the following lawful bases.

 

4.1 Contract

We process your personal information where it is necessary to provide the service you requested.

This may include:

• Creating and managing your customer account
• Processing laundry orders
• Arranging collection and delivery
• Cleaning, washing, drying, ironing, or finishing items
• Providing order updates
• Processing payments
• Issuing receipts and invoices
• Managing refunds
• Responding to customer service queries
• Handling service issues or complaints
• Managing business and commercial accounts

Without this information, we may not be able to provide our services to you.

 

4.2 Legal obligation

We may process and keep certain information where required by law.

This may include:

• Accounting records
• Tax records
• Fraud prevention records
• Legal claims or disputes
• Responding to lawful requests from authorities
• Health and safety obligations
• Compliance with applicable laws and regulations

 

4.3 Legitimate interests

We may process your information where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.

This may include:

• Running and improving our business
• Managing bookings and operational workflow
• Improving customer experience
• Preventing fraud or misuse of services
• Recovering unpaid debts
• Handling complaints
• Resolving disputes
• Maintaining business records
• Managing commercial and industrial customers
• Contacting you about service-related matters
• Requesting reviews or feedback
• Protecting our premises, staff, customers, and property
• Monitoring service quality
• Training staff
• Managing legal, insurance, or regulatory matters

You have the right to object to processing based on legitimate interests in certain circumstances.

 

4.4 Consent

We may rely on your consent for certain optional activities.

This may include:

• Certain types of marketing
• Non-essential cookies or similar technologies
• Location services, where used
• Optional communications
• Certain survey or feedback activities

Where we rely on consent, you can withdraw your consent at any time.

 

5. CleanCloud and our booking system

We may use CleanCloud or another booking/order management system to manage customer accounts, online bookings, laundry orders, payments, collections, deliveries, customer communication, marketing preferences, and business operations.

When you place an order, create an account, or use our online booking services, your personal information may be processed through CleanCloud or another trusted service provider on our behalf.

This may include:

• Customer account details
• Order details
• Collection and delivery information
• Payment status
• Customer notes
• Service preferences
• Communication records
• Marketing preferences, where applicable
• Local storage/session information required for the booking system to function

We only share information with service providers where necessary for them to provide services to us or to you.

 

6. Payments

Payments may be processed by third-party payment providers.

Payment providers may process information such as:

• Card or payment details
• Transaction amount
• Payment status
• Fraud prevention checks
• Refund details
• Billing information

We do not normally store full card details ourselves. Payment providers process payment information securely and may have their own privacy notices.

 

7. Collection and delivery services

Where you use our collection and delivery services, we may use your personal information to:

• Confirm your collection address
• Confirm your delivery address
• Contact you before or during collection/delivery
• Provide order updates
• Share necessary delivery information with staff, drivers, or delivery partners
• Record failed collection or delivery attempts
• Manage safe place or access instructions
• Resolve delivery issues or complaints
• Confirm delivery completion

Only the information necessary to complete the collection or delivery will be shared with staff, drivers, or delivery partners.

 

8. Sharing your information

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary, including:

• Booking and order management providers
• Payment providers
• Delivery drivers or delivery partners
• IT and hosting providers
• Website providers
• Email, SMS, WhatsApp, and communication platforms
• Marketing and analytics providers, where used
• Accountants and professional advisers
• Debt recovery providers, where necessary
• Insurance providers, where necessary
• Legal advisers, where necessary
• Commercial partners, where needed to provide a service
• Regulators, courts, law enforcement, or public authorities where required by law

We only share the personal information needed for the relevant purpose.

Where third parties process personal information on our behalf, we expect them to process it securely, lawfully, and only for the agreed purpose.

 

9. Commercial, industrial, and business customers

If you are a commercial, industrial, or business account customer, we may process personal information relating to your organisation and its representatives.

We may use this information to:

• Set up and manage your business account
• Provide quotes
• Arrange scheduled collections and deliveries
• Process invoices and payments
• Manage contracts and service requirements
• Communicate with nominated contacts
• Handle complaints, service issues, and account queries
• Maintain business records
• Manage account terms, pricing, and payment arrangements
• Provide commercial laundry, industrial laundry, linen, or uniform services

If your organisation provides us with personal information about employees, staff, guests, tenants, residents, or other individuals, your organisation is responsible for ensuring it has the right to share that information with us.

 

10. Direct marketing

Where permitted by law, we may contact you about our services, offers, promotions, loyalty rewards, referral offers, new services, business account services, seasonal promotions, or customer feedback opportunities.

Marketing may be sent by:

• Email
• SMS
• Phone
• WhatsApp
• Social media
• Online advertising, where used

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in a marketing email, where available
• Replying or following opt-out instructions, where available
• Updating your preferences in your account, where available
• Contacting us directly at info@laundrettemaids.co.uk

We may still contact you about service-related matters, such as order updates, collection/delivery reminders, payment issues, policy updates, complaints, or account information.

 

11. Data storage and retention period

We keep personal information only for as long as necessary for the purposes described in this Privacy Statement. This includes providing our services, managing customer accounts, processing orders, handling payments, meeting legal obligations, resolving complaints, preventing fraud, and protecting our legal position.

Different types of information may be kept for different periods, depending on the reason we need it.

For example:

• Customer account and order records may be kept while your account is active and for a reasonable period afterwards.
• Invoice, receipt, payment, refund, and accounting records may usually be kept for up to 6 years to meet tax, accounting, and legal requirements.
• Complaint, dispute, damage, missing item, or service issue records may be kept for as long as needed to investigate, respond, and protect our legal position.
• Commercial, industrial, and business account records may be kept for the duration of the business relationship and for a reasonable period afterwards.
• Marketing preferences may be kept so we can respect your opt-in or opt-out choices.
• CCTV footage, where used, will normally be kept for a limited period unless required for an incident, investigation, insurance matter, legal claim, or law enforcement request.

When information is no longer needed, we will securely delete, anonymise, or archive it as appropriate.

 

12. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as using providers that apply recognised data protection safeguards, contractual protections, or other legally recognised transfer mechanisms.

You can contact us if you would like more information about international transfers relating to your personal information.

 

13. Your rights

Under UK data protection law, you may have the following rights:

• The right to be informed about how your personal information is used
• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your information in certain circumstances
• The right to restrict how your information is used
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent
• The right to complain to the Information Commissioner’s Office

To exercise your rights, please contact us using the details in Section 18.

We may need to verify your identity before responding to a request. We may also refuse or charge for requests that are manifestly unfounded, excessive, or repetitive, where permitted by law.

 

14. Information security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

• Secure systems
• Password protection
• Access controls
• Staff training
• Secure payment processing
• Limiting access to personal information
• Using trusted service providers
• System monitoring
• Internal procedures for handling personal data

No system can be guaranteed to be completely secure, but we take data protection seriously and aim to keep your information safe.

Where a personal data breach occurs and we are required to notify affected individuals or the ICO, we will do so in accordance with applicable law.

 

15. Children’s privacy

Our services are not aimed at children.

We do not knowingly collect personal information from children for marketing purposes. If we become aware that a child has provided personal information without appropriate consent, we will take steps to delete it where required.

 

16. Links to other websites and third-party platforms

Our website may contain links to third-party websites, social media pages, payment pages, review platforms, maps, booking tools, or other external services.

We are not responsible for the privacy practices of third-party websites or platforms. When you leave our website or use a third-party platform, you should read that organisation’s own privacy policy.

 

17. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

 

18. Contact details

If you have any questions about this Privacy Statement, how we handle your personal information, or if you wish to exercise your rights, please contact us:

Laundrette Maids / LM Services Group Ltd
Address: Unit 4 Business Park, Cemetery Road, Barnes Road, Bradford, BD8 9RY
Email: info@laundrettemaids.co.uk
Telephone: 0113 819 7839
Website: www.laundrettemaids.co.uk

 

19. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our services, systems, legal requirements, technology, or business operations.

The latest version will be published on our website with the updated date shown at the top of the page.